FAQ

The questions you probably have while interacting with Chainspot Family program

Who can participate in the program, and how?

All users of Chainspot products can participate in the program. Simply make your first transaction on the router in a network and through a provider supported by the program. After that, earn experience points and claim your first Chainspot Family Carbon Member NFT.

Important! Experience from transactions is credited to your address within one hour after the transaction is completed. Therefore, please refresh the page and open the sidebar 60–70 minutes after the transaction to view your earned experience and claim your NFT.

Is it necessary to claim an NFT to participate in the program?

To receive all the program's benefits, you must have an NFT on your address; otherwise, you will be unable to withdraw your referral and cashback balances.

If you have removed the NFT from your address or have not claimed it yet, you will not be able to take advantage of the program's benefits, even if you have accumulated experience points.

I made a transaction, but I didn't receive experience points.

Experience points are credited within 60–70 minutes after the transaction is completed. After this time, refresh the page and open the sidebar to see your experience points.

If more than 70 minutes have passed and you have not received your experience points, check the transaction history to see if the "Loyalty Program Participation" badge appears next to the liquidity provider (bridge/DEX) and the source network.

Not all networks and aggregated protocols participate in the program, but we are expanding the pool of supported networks and projects each month.

I have experience points, but I cannot claim my NFT.

Try clearing your browser's cache and reopening the page. If that doesn't help, and you have enough experience points for the level claim, but the Claim button either doesn't appear, is unclickable, or the transaction results in an error, please contact our support chat. We address all issues there.

For any bug you find, you will receive a reward ranging from 10 to 100 USDT.

What can I do with Chainspot Family Member NFTs?

To enjoy all the benefits of the Loyalty Program—such as cashback, referral program bonuses, partner bonuses, and a boost for airdrop campaign points—you must keep your NFT in your wallet.

However, if you decide to exit the Loyalty Program, you can transfer the NFT to a friend or sell it on NFT marketplaces.

You can also purchase an NFT of any level from other holders in the marketplace to gain all the level's bonuses without having to complete it yourself. However, if you wish to advance to the next level, you will need to earn the necessary experience points yourself, or purchase the next level from the marketplace.

How do I advance to the next program level?

To advance to the next level, you must accumulate the required experience points, which are awarded for transactions, volume, and referred users, as well as various actions in partner campaigns.

You can also buy the next level from other users on the NFT marketplace at any time.

Why can't I participate in the program if I am using a non-EVM wallet (such as TronLink)?

Currently, the Loyalty Program only supports participation through EVM-compatible wallets. If you transfer funds from an EVM network to a non-EVM network, you will still earn experience points for the transaction.

I bought a Silver Member NFT, but my experience points did not increase.

When you purchase an NFT from the marketplace, you gain access to all the level's bonuses, but you do not receive the experience points needed to claim that level.

To claim the next level, you must earn the experience points yourself by completing transactions, inviting friends, and participating in various tasks.